• Presentation to Industry Panel
7shifts provided us with the 'How Might We Question' below to solve. They also informed us that managers within the mid-market range (200-300 employees being managed) struggle the most with scheduling shifts due to the number of employees.
Our first step after receiving the initial HMWQ, was to brainstorm as a group as to what difficulties and issues managers face when scheduling shifts.
We also generated ideas on possible solutions. In order to select the best area of focus, the data scientists conducted brief research to identify the topics for which they could obtain enough data points.
PAIN POINTS According To Data
“High turnover, especially in the restaurant industry, can be an ongoing struggle. And the only thing more frustrating than over or under-scheduling is not having enough staff in the first place and getting caught short-handed during a peak season.”
Obstacles of Shift Scheduling...
Absentees
Staff don’t show up to their shifts due to low motivation
High Turnover
With less staff on the floor, the work is more difficult and turnover becomes high
Untrained Staff
There are staff shortages due to high turnover, and constant untrained employees as a result of the high turnover
Staff shortages cause scheduling issues.
Managers face the difficulty of devising schedules that are considerate of everyone's preferences while fostering a sense of equitable growth among the staff, in order to retain them.
$150,000 lost
on average by restaurants yearly in just staff turnover
15% loss
in profit yearly due to absenteeism
120% turnover
rate for fast-food service employees
For higher pay
More consistent schedule/ income
More development or promotion opportunities
The initial screen is the existing 7shifts schedule page. We added a CTA button to "Post Shift Incentive." When the manager clicks this button, a modal appears.
The 'Post Shift Incentive' modal allows the manager to select a date, time, and break, as they would when scheduling a shift. The modal also allows the manager to select an incentive amount and the skill level of employee who can then claim the shift along with it's incentive points.
The final screen confirms to the manager that their shift incentive was successfully posted.
Shift incentives will result in:
- easier to fill & less dropped shifts
- staff feel a sense of development & are less likely to leave
- reduction in staff turnover means more time for managers to focus on planning & running their restaurant
- managers spend less time hiring & training staff
Non-monetary rewards such as career development opportunities can reduce Employee Turnover by 71%.
